Shipping
Free Shipping Internationally - Hassel free Shipping
Shipping is conducted by international carriers facilitating a Door-to-Door service along with local delivery. The delivery is made directly to the customer's specified shipping address. The carrier will reach out to the Customer via phone or/and email to arrange and coordinate delivery date and time.
Free shipping is Hassle Free. All customs duties, Taxes, and VAT, if applicable, as well as customs processing fees, are pre-paid by the Seller.
Free shipping offers a significant benefit for Customer, particularly even for small to medium-sized framed artwork, such as a 28" by 28" piece, which necessitates a crate due to its dimensions. Carriers classify any item exceeding 30" by 30" as oversized, leading to increased shipping costs borne by the seller. These expenses typically include the crate, packaging materials, transportation fees charged by the carrier, insurance, as well as all customs duties and taxes. On average, the total cost for door-to-door delivery of small to medium items ranges from $250 to $350, potentially reaching up to $450 to $900 for larger items, geographically far away locations and high rate of applicable taxes.
Returns
We do not accommodate returns due to their economic impracticality, as we offer seamless door-to-door international shipping and local delivery, along with pre-paid taxes and customs processing. This makes items priced under $2,500 unfeasible for sale, effectively erasing any potential profit margins. Instead, we recommend that customers who are uncertain about their selection enter into a Rental Agreement, which allows them to rent the artwork for a duration of 12 months. The customer is required to pay an amount equivalent to twice the invoice issued by the carrier for the international door-to-door shipment and delivery, which is paid upfront and covers both delivery and return shipping. The monthly rental fee is set at 2.5% of the nominal artwork price specified in the Rental Agreement. Should the customer express interest in purchasing the artwork and notify the seller in advance, all payments made thus far will be credited towards the purchase price. A special order will then be issued to cover the remaining balance needed to finalize the purchase.
Timeline
Credit card payments are not processed immediately; they are facilitated following payment and order confirmation, which takes 2 business days. The preparation of artwork for shipping includes stretching, coating artwork, framing, constructing a shipping box or crate, and organizing packaging and shipping arrangements. The overall preparation time is about 18 business days (3 weeks).
All shipments are fully insured to cover the artwork's value as per the purchase order and shipment documentation. Once the artwork is handed over to the carrier (DHL), the Customer will be notified by the Seller. Tracking numbers will be sent to the customer via email as soon as they become available.
Typically, delivery takes between 4 to 5 business days, although it may extend to 9 business days in certain cases.
Damage & Loss
All packages dispatched from our ARTIFACTOR studio are insured and governed by our Damage & Loss Policy. By choosing to ship with us, you accept these terms and conditions.
In cases where packages sustain damage during transit, we are committed to either replacing the artwork or issuing a refund, depending on the customer's preference. ARTIFACTOR Studio will initiate an insurance claim with the carrier, provided that the customer submits clear photographic evidence of the damage. The process for insurance claims and artwork replacement will commence only after we receive this documentation.
If a package is lost due to incorrect information supplied by the customer, ARTIFACTOR Studio will not assume responsibility for the loss. Conversely, if a package is lost by the carrier, we will manage the situation by filing an insurance claim. Refunds or artwork replacements, if feasible, will be initiated within two business days following the submission of the insurance claim.
Shipping is conducted by international carriers facilitating a Door-to-Door service along with local delivery. The delivery is made directly to the customer's specified shipping address. The carrier will reach out to the Customer via phone or/and email to arrange and coordinate delivery date and time.
Free shipping is Hassle Free. All customs duties, Taxes, and VAT, if applicable, as well as customs processing fees, are pre-paid by the Seller.
Free shipping offers a significant benefit for Customer, particularly even for small to medium-sized framed artwork, such as a 28" by 28" piece, which necessitates a crate due to its dimensions. Carriers classify any item exceeding 30" by 30" as oversized, leading to increased shipping costs borne by the seller. These expenses typically include the crate, packaging materials, transportation fees charged by the carrier, insurance, as well as all customs duties and taxes. On average, the total cost for door-to-door delivery of small to medium items ranges from $250 to $350, potentially reaching up to $450 to $900 for larger items, geographically far away locations and high rate of applicable taxes.
We do not accommodate returns due to their economic impracticality, as we offer seamless door-to-door international shipping and local delivery, along with pre-paid taxes and customs processing. This makes items priced under $2,500 unfeasible for sale, effectively erasing any potential profit margins. Instead, we recommend that customers who are uncertain about their selection enter into a Rental Agreement, which allows them to rent the artwork for a duration of 12 months. The customer is required to pay an amount equivalent to twice the invoice issued by the carrier for the international door-to-door shipment and delivery, which is paid upfront and covers both delivery and return shipping. The monthly rental fee is set at 2.5% of the nominal artwork price specified in the Rental Agreement. Should the customer express interest in purchasing the artwork and notify the seller in advance, all payments made thus far will be credited towards the purchase price. A special order will then be issued to cover the remaining balance needed to finalize the purchase.
Credit card payments are not processed immediately; they are facilitated following payment and order confirmation, which takes 2 business days. The preparation of artwork for shipping includes stretching, coating artwork, framing, constructing a shipping box or crate, and organizing packaging and shipping arrangements. The overall preparation time is about 18 business days (3 weeks).
All shipments are fully insured to cover the artwork's value as per the purchase order and shipment documentation. Once the artwork is handed over to the carrier (DHL), the Customer will be notified by the Seller. Tracking numbers will be sent to the customer via email as soon as they become available.
Typically, delivery takes between 4 to 5 business days, although it may extend to 9 business days in certain cases.
All packages dispatched from our ARTIFACTOR studio are insured and governed by our Damage & Loss Policy. By choosing to ship with us, you accept these terms and conditions.
In cases where packages sustain damage during transit, we are committed to either replacing the artwork or issuing a refund, depending on the customer's preference. ARTIFACTOR Studio will initiate an insurance claim with the carrier, provided that the customer submits clear photographic evidence of the damage. The process for insurance claims and artwork replacement will commence only after we receive this documentation.
If a package is lost due to incorrect information supplied by the customer, ARTIFACTOR Studio will not assume responsibility for the loss. Conversely, if a package is lost by the carrier, we will manage the situation by filing an insurance claim. Refunds or artwork replacements, if feasible, will be initiated within two business days following the submission of the insurance claim.